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Registration Frequently Asked Question

  1. How can I find a lost registration key?
  2. My email address has changed, how can I update BreakPoint Software's records?
  3. How do I update my registration info after I've unlocked my product?
  4. Hex Workshop activation fails with a 403 Forbidden server error

How can I find a lost registration key?

You can lookup your registration information from our web site based on the email address that we have on record.

Online Registration Lookup

If you email address has changed since ordering, you may need to email service@bpsoft.com with your old and new email addresses so that we can update our records prior to using the Online Registration Lookup utility.

My email address has changed, how can I update BreakPoint Software's records?

You will need both your old email address, new email address, and serial number or registration unlocking key to update your email address online:

Change Email Address Online

If you don't recall your old email address, please email service@bpsoft.com with your approximate order data, product, possible registration names, company, address, and telephone number.

How do I update my registration info after I've unlocked my product?

To verify your registration information, look in the application's about box. The about box will display the registration name, company, and license details.

In Hex Workshop

In Hex Workshop v3.02 or later, open the Hex Workshop about box by selecting "About Hex Workshop..." from the "Help" menu. Then press Ctrl+Alt+R and re-enter your registration information and key as needed. You will need to re-enter your registration unlocking key.

In SIP Workbench

In SIP Workbench, select "Enter Registration Info..." from the "Help" menu. You can update your name, company. You will need to re-enter your registration unlocking key.

Hex Workshop activation fails with a 403 Forbidden server error

Hex Workshop’s Activation Wizard may be unable to contact the BreakPoint Software License Server due to a corporate proxy server or http content filtering.

To work around this, you can try:

  1. Try manually setting the Activation Wizard's proxy settings by pressing the "Proxy Settings..." button during activation. More information on Product Activation is available in Hex Workshop’s online help.
  2. Alternatively, manually download and install your license file. After downloading the license, use the Activation Wizard to import your license.

If problems persist, please email support@bpsoft.com.