This page is designed to providing basic customer support. It provides answers to the most frequently asked questions about our products. If you are having problems using a product, please browsing through this page. An ordering FAQ is also available for ordering-related questions.

This page is continually updated and your comments and suggestions are greatly appreciated.

If you need further support, please contact us or submit a Bug Report if applicable.

For help upgrading see How can I upgrade from a previous version?

Frequently Asked Questions:

1. What is this Evaluation Policy?
2. What is the Upgrade Policy?
3. What will be in the next version of Hex Workshop?
4. How do you hex edit?
5. What are these Big Endian and Little Endian byte ordering terms?
6. Why does Hex Workshop say my serial number is incorrect?
7. I made a typo when entering my registering information, how can I fix it?
8. How can I change my email address?
9. How can I find a lost serial number or unlocking key?

Hex Workshop 4.x Support Topics:

1. Hex Workshop v4.2: Hex Workshop hangs during installation
2. Hex Workshop v4.2: Hex Workshop cannot read some sectors
3. Hex Workshop v4.2: Cannot find "oleacc.dll" error when starting Hex Workshop under Windows 9x/ME
4. Hex Workshop v4.2: File Open and Select Structure do nothing
5. Hex Workshop v4.2: Cannot find "inetwh32.dll" when launching Help
6. Hex Workshop v4.2: Cannot find "roboex32.dll" when launching Help
7. Hex Workshop v4.2: Drag and drop not working under Windows 9x/ME
8. Hex Workshop v4.2: Repaint/redraw issues under Windows 9x/ME

Hex Workshop 3.x Support Topics:

1. Hex Workshop v3.1: Crash when comparing files with a large number of differences
2. Hex Workshop v3.1: Crash when replacing data of unequal length
3. Hex Workshop v3.1: Automatic file reload fails
4. Hex Workshop v3.1: Data loss is possible if Hex Workshop fails to write destination file upon application exit
5. Hex Workshop v3.1: EBCDIC mapping of characters '8' and '9' are incorrect
6. Hex Workshop v3.0: Does not run after installation (WINNT)
7. Hex Workshop v3.0: Fails to edit physical and/or logical sectors (WINNT)
8. Hex Workshop v3.0: Crash when trying to print
9. Hex Workshop v3.0: Not enough free disk space error

If you have a problem not listed here, please submit a bug report.